Shipping, Returns and Refund Policy

Shipping

How long does it take to process an order?

Your order will ship within 24 – 48 hours.  You will receive a confirmation email once it has shipped.

Do you ship internationally?

Sure!  The Giving Gift Company can ship anywhere in the world!

What shipping company do you use?

We use Canada Post for our shipping.  All orders will be given a tracking number as soon as they are shipped.

Payment

What Payment Methods do you Accept?

Payments can also be made with Square, Google Pay, PayPal and E-transfer. E-transfers should be sent to pay@thegivinggiftcompany.com.

How do I get a promotional or discount code?

From time to time the Giving Gift Company will send out promotional codes.  Click here to join our email list and save 10 percent on your first purchase.  Also you will find special promotional codes and giveaways by following our Instagram Page and liking our Facebook page.

What if my promotional or discount code doesn’t work?

If your code is rejected, there may a reason:

• You have entered the e-coupon code incorrectly. Try Again.
• It expired.

If it still is not working, and you believe you have a valid code, please contact us at joanne@thegivinggiftcompany.com For assistance

Returns and Cancels

Can I cancel my order?

Sorry!  Orders cannot be cancelled or changed after they are ordered.  Please double check your order before submitting.

What is your product Guarantee?

The Giving Gift stands behind its product.  Each item is handmade, and a lot of love and time is invested in making it.  However, if it is not what you were expecting, or you are not happy with the product it can be returned within 30 days of purchase.  Item must be in its original condition, unworn and unwashed.  Please send an email here with your concerns. Also, the donation will have already been sent to the charity, so your 5.00 donation will not be refunded.